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Privacy Policy

Privacy Statement
medi UK Ltd. is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Collection and use of personal information
All personal data collected by medi on the web will be used exclusively for your personal care or stored and processed to allow the dispatch of product information and offers of services, and – if necessary to deal with your enquiry – passed on as required by your order to medi group companies.

Sharing of Information
We will not share your personal information with Third Party business organisations involved in direct marketing activities. We will only share your personal information with a Third Party if that information is required to complete a service/transaction between us and yourself e.g. processing a credit card.

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details. Cookies do not harm your computer. To find out more about Cookies visit

Webtracking via Google Analytics
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under
Further information concerning the terms and conditions of use and data privacy can be found at or at 
Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Click on this link in order to prevent the Google Analytics Tracking within this website. By clicking the link an opt-out-cookie will be placed in your browser valid for this domain.

This website uses social plugins (“plugins”) provided by the social network, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo (white letter f on blue background or a thumb up icon) or the notice “Facebook Social Plugin”. For a full list of all social Plugins please see When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. Thus we have no influence on the data gathered by the plugin and inform you according to our state of knowledge: The embedded plugins provide Facebook with the information that you have accessed the corresponding page of our website. If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. Even if you are not logged into Facebook, there is possibility that the plugins transmits your IP-address to Facebook. For the information on the purpose and scope of data collection and procession by Facebook, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy: If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. Further you can block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker“.
Functions of the service Twitter are integrated on our website. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Through the use of Twitter and the function of "tweet" the web pages you visit are linked to your Twitter account and communicated to other users. This data is also transmitted to Twitter. We point out that we as providers of the sites have no knowledge of the content of the transmitted data. For more information, please refer to the privacy statement of Twitter. You can change your privacy preferences at your Twitter account settings.

On these webpages, plugins of the social network, Pinterest, are used, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). You can view the different logos which contain the plugin (e.g. “Pin-it-Button” or the “P″-button), at the following link: If you invoke a corresponding website of our Internet presence, which contains such a plugin, a link between your computer and the servers of Pinterest is established, and the plugin is displayed on the Internet page through a notification to your browser. Here, your IP addresses as well as the information, as to which of our webpages you have visited, is transmitted to the Pinterest server in the USA. This is irrespective of whether you are registered with or logged in on Pinterest. Data is transferred even in case of users who are not registered or logged in on these sites.

Moreover, if you are a member of Pinterest, and if you are logged in on Pinterest during the period in which you use the plugin, the information collected about your website visit is linked to your Pinterest account and disclosed to other users. Even in case of interactions, which are possible with various Pinterest plugins, the corresponding information about you is collected and transmitted to Pinterest and stored there. If you do not wish that Pinterest links and combines the information with the data of your Pinterest account, you must log out from Pinterest before visiting our website.
Log on to for more information on the collection and use of data through Pinterest.
Trusted Shops
You may have given the following consent after placing your order:
Yes, I would like to “rate my purchase later” and receive a one-off e-mail from Trusted Shops after 7 days reminding me to submit my rating (Details). Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the Trusted Shops seller rating system to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, so that they can send you an e-mail after 7 days reminding you to submit your rating. This consent may be revoked at any time with future effect (e.g. by e-mail to

We use HubSpot for our online marketing activities. This is an integrated software platform we use to cover various aspects of our online marketing.

The registration service allows visitors to our website to find out more about our company and download the website contents and it gives us access to your contact information and other demographic information. This information is stored on the servers of our software partner HubSpot. We can use the information to contact our website visitors and find out which of the services that our company provides are of interest to them. 

All the information we collect is subject to HubSpot's privacy policies. For more information about this, visit the following HubSpot page:

We use all the collected information solely and exclusively to optimise our marketing.

HubSpot is a software company in the US with a branch office in Ireland.

Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, telephone: +353 1 5187500, HubSpot is subject to TRUSTe’s Privacy Seal.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Exclusion of liability
The medi web pages are compiled with the greatest possible care. They are constantly being extended and updated. However, medi accepts no liability for the accuracy and completeness of the information.
The material presented is intended for general information. It is no substitute for commercial, medical or other professional advice. We accept no responsibility for damage, injury or losses arising from the use of this information. 

Links may not be set up to our internet portal from web pages that contain or could contain illegal or immoral content or content which offends against public order. 
The links shown on our web pages do not represent a recommendation. The factual content and accuracy of the information they contain has not been verified by us. We accept no responsibility for any damages that may arise through the use of this information. 

You have the right to see, correct, block and delete personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Moreover you have the right to revoke any given consents (e. g. newsletter subscription) at all times. Any request should be sent to the data controller, Mr Ian Grant, medi UK Ltd., Plough Lane Hereford, HR4 0EL, UK.