Frequently Asked Questions

My item has not arrived yet?
Most orders take 3-4 working days and are sent via Royal Mail post. If you have paid for courier delivery, please check that the courier hasn’t left you a non-delivery card. In addition, non-stock items, such as some colours, will take longer to arrive – the product page advises which options take longer to arrive. 

My item is showing as “not shipped” on your website?
All stock orders received before 2pm are dispatched the same day. Orders received after 2pm are shipped the next working day. Some colours can take 10-15 working days, as indicated on the product pages.

What are my delivery options?
During checkout you can choose your preferred delivery option. We offer free delivery with Royal Mail which takes approximately 3-4 working days. Or you can choose next working day courier delivery for £8.98. Please note, Saturdays, Sundays, Bank Holidays, and the day following a Bank Holiday are not included.  Please also note that couriers do not offer next working day deliveries for non-mainland UK addresses. Also please be aware that some products have a longer delivery time in general, which is stated on the product page.

What is your return policy?
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days after you acquire, or a third party indicated by you acquired the goods. To exercise the right to cancel just email us on enquiries@mediuk.co.uk or call us via 01432 373500 and give your order number for reference. We will give you a full refund including delivery charges (if you chose the cheapest standard option offered by us). It is important to mention that our compression and orthopaedic products are hygiene articles, we may make a 100% deduction from the reimbursement for loss in value of any goods supplied, if the products have been used. The items must be returned in their original packaging. More information 

When will I get my refund?
We will make the reimbursement no later than either 14 days after the day we receive back from you any goods supplied or, 14 days after the day you provide evidence that you have returned the goods.

What do I have to do if I want to exchange a product?
If your product is possible to be exchanged, contact us on enquiries@mediuk.co.uk or via 01432 373500 within 14 days after your goods have been delivered and we will be more than happy to assist you on your exchange. However, keep in mind some products are not available for exchange.

What should I do if I received the wrong product?
Contact us as soon as possible on enquiries@mediuk.co.uk or via 01432 373500 and we will be more than happy to assist you on your request to return or replace your product as soon as possible. 

What is the warranty on my item(s)?
As our goal is for every customer to be 100% satisfied with their product, if any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. If noticed that the product was not properly cared for, we can deny the warranty.  

Where can I see my order history?
You can see your order history on your account on “order history”. 

I cannot add the item to the basket – the “Add to Basket” box is greyed out?
Make sure you have selected all the of options, for example, size, class, colour, length, topband, etc. 

The product I want to purchase says “not available online”
Some products are made-to measure or only available via a specialist clinic, so in those cases, they need to be fitted and measured by a specialist clinician in order to be purchased. 

Will I receive a confirmation email after purchasing?
Yes, after every purchase you should receive an email confirming your purchase. If you have not received one in 10 minutes, please check if you typed your email correctly and if the email is not in your inbox, check your spam/junk folder. 

How do I work out what size I need / How do I measure myself?
Each product page has a size chart. Either select “More information” or “find your size” next to the sizes. There is also a size chart tab further down the product page. There you can find the different lengths and variants. For example, to make a thigh stocking, numerous specific measuring points are used to determine the leg circumferences. These can then be checked against the size chart to determine the appropriate size. 

Which stocking compression class should I wear?
We offer two compression standards – British Standard (BS) and RAL Standard. Duomed soft stockings are BS and mediven is RAL. Your clinician will advise you as to what compression you should wear. 

Why do my stockings feel too tight?
Compression stockings should feel snug but not uncomfortably tight. Check that you have the correct size for your measurements and if in doubt consult your clinician. 

What should I do if my voucher code doesn’t appear to be working?
We recommend that you copy and paste your voucher code into the voucher box. If, for some reason, it is still not working, please check that the voucher is still valid and that it applies to the product you have chosen.  

Where do I redeem my voucher?
You can redeem your voucher on the shopping cart page, and also on the last step of the checkout process. 

My stocking or soft support topband is not staying in place?
Ensure you have ordered the correct size for your measurements. This is very important. Also ensure you wash any residue, such as moisturiser or washing powder, off your topband. 

What’s the easiest way to apply my compression stockings?
We have a range of donning and doffing accessories available on our web shop to assist with stocking application. 

My stockings have laddered or are faulty?
We advise the use of rubber gloves when applying to prevent damage. We also recommend that you remove all jewelry until you get them on and that your toe nails aren’t too long. However, if you think this is a manufacturing fault please contact us.

My clinician has prescribed me class 2 (or class 3) stockings, should I wear Travel socks to fly?
You should wear the stockings prescribed by your clinician.

Why are Duomed Soft much cheaper than mediven hosiery?
Duomed Soft is a British Standard compression class hosiery which is a gentler fabric. mediven hosiery is RAL compression which is has a stronger range of compression offering firmer support. Duomed soft has a 3-month warranty and mediven has a 6-month warranty.

Can I wear compression garments during pregnancy? 
Yes! Consult your clinician to determine if or which medical compression stockings are suitable for your condition. Pregnancy changes your body which can also affect the veins in the legs. Several factors contribute to this, including hormonal changes, reduced mobility, and the increase in weight and blood volume. Symptoms like swollen legs, spider veins, or varicose veins may appear. Changes in blood composition can also affect clotting. medi's medical compression stockings help relieve these symptoms, offering support to women during and after pregnancy. Additionally, they can mitigate the risk of thrombosis during pregnancy. 

What are the different compression classes and what differentiates them?  
We offer two compression standards – British Standard (BS) and RAL Standard. duomed soft stockings are BS and mediven is RAL.

For mediven there are two compression classes available to purchase online via web shop - CCL 1 (light compression) and CCL 2 (medium compression).

For duomed soft there are three compression classes available:

• BS CCL 1: 14 - 17 mmHg
• BS CCL 2: 18 - 24 mmHg
• BS CCL 3: 25 - 35 mmHg

Your clinician should advise which compression is suitable for your condition. 

What are the benefits of compression wear?   
Medical compression stockings help your calf muscle pump to function more efficiently and can also help to move lymph fluids away from your legs and around your body to stop the fluid pooling around your ankles and legs. Compression is strongest at the ankle and gradually decreases as it goes up the garment. This principle applies to all types, including knee-high socks, thigh length stockings, and tights. For optimal effectiveness, a medical compression stocking should fit snugly, almost like a second skin. While it may initially feel tight or unfamiliar, you'll quickly appreciate the comforting pressure on your leg. The benefits of wearing compression stockings extend beyond veinous health. They also can be used for lipoedema as well as thrombosis (DVT) prophylaxis in mobile patients.

How do I care for my compression stockings? 
Remember to wash your stockings each evening after removing them. This not only helps maintain hygiene by preventing odours and bacteria buildup but also preserves the material's effectiveness. When washing your compression stockings, do so separately or with similar coloured clothes in the washing machine, using a gentle cycle at a temperature of 30 or 40 degrees Celsius. Always use a mild detergent without brighteners, and it's generally best to avoid fabric softener. Spin the garments on a max 1,200 spin cycle. Medi compression stockings are suitable for tumble drying; just ensure you use a gentle cycle. Alternatively, you can air dry them. Avoid drying your compression garments in direct sunlight. Do not place them on a heater under any circumstances. 

What is the difference between round knit and flat knit compression? 
Round knit medical compression stockings are manufactured on a cylindrical knitting machine, without a seam. Typically, each row consists of the same number of stitches. The size, anatomical fit, and pressure distribution of these stockings are determined by factors such as the diameter and needle count of the knitting machines, variable stitch sizes, the number of rows knitted, and the tension of the compression thread.

On the other hand, flat knit medical compression stockings are produced in rows using a flat knitting machine. The stocking's anatomical shape and pressure distribution are achieved through stitch increases. The mesh size remains constant, ensuring uniform stability throughout the fabric. Subsequently, the pieces are sewn together using a specialized seam, akin to assembling parts of a knitted sweater at the end of production. 

Can I wear compression products overnight? 
Please remove your medical compression stockings before sleeping unless advised to do so by your clinician. When lying down, your venous and lymphatic system does not have to work against gravity. This facilitates the flow of blood and lymph. The skin also regenerates overnight – you can support this with medi night cream. 

How long do I wear my compression garments? 
To achieve optimum therapeutic success, you should wear and wash your medical compression garments every day. Patients with venous disorders and chronic venous insufficiency (CVI) wear their medical compression stockings every day for the rest of their lives. This also applies to patients with lipoedema.