Please note that we only ship to Great Britain and Northern Ireland. If you are visiting us from another country, please contact enquiries@mediuk.co.uk and your enquiry will be forwarded to our International Department.

medi UK Ltd. aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the good. 

To exercise the right to cancel, you must inform us 

medi UK Ltd.

Plough Lane
HR4 0EL Hereford
United Kingdom

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). Please also enter your order number for reference. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 

As our compression and orthopaedic products are hygiene articles we may make a 100 % deduction from the reimbursement for loss in value of any goods supplied, if the products have been used.

Otherwise we will make the reimbursement without undue delay, and not later than either

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Retention of reimbursement

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is also met if you send back the goods before the period of 14 days has expired.

If you decide to return your item to us, in order for us to fully refund your returned items you must return them in their original state and packaging with all original tags attached.

Return costs

You will have to bear the direct cost of returning the goods.

Liability for diminished value of the goods

As our compression and orthopaedic products are hygiene articles you are liable for any diminished value of the goods resulting from opening their packages and using them.

Warranty

If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

Please contact

medi UK Ltd.

Plough Lane
HR4 0EL Hereford
United Kingdom

Damage during delivery 

If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to medi UK Ltd. within 14 days and arrange collection and return. Upon receipt of the returned goods, you will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.

medi UK Ltd. reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to any characteristics of the goods which may cause them to deteriorate or expire rapidly; 

Such discretion to be exercised only within the confines of the law.