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Please note that we only ship to Great Britain and Northern Ireland. If you are visiting us from another country, please contact firstname.lastname@example.org and your enquiry will be forwarded to our International Department.
Royal MailFirst class delivery
free of charge
1-2 working days
Not including Saturdays, Sundays, Bank holidays, or day following a Bank holiday.
Approx. 10-15 working days for non-stock products (please see availability status).
Royal MailNext working day delivery(UK mainland)
Please note, orders placed before 3pm on Friday will be despatched on Friday for delivery on Monday. Orders placed on Saturday and Sunday will be despatched on Monday for delivery on Tuesday. Not including Saturdays, Sundays, Bank holidays, or day following a Bank holiday.
medi UK Ltd. aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the good.
To exercise the right to cancel, you must inform us
medi UK Ltd.
HR4 0EL Hereford
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). Please also enter your order number for reference.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
As our compression and orthopaedic products are hygiene articles we may make a 100 % deduction from the reimbursement for loss in value of any goods supplied, if the products have been used.
Otherwise we will make the reimbursement without undue delay, and not later than either
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Retention of reimbursement
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of goods
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is also met if you send back the goods before the period of 14 days has expired.
If you decide to return your item to us, in order for us to fully refund your returned items you must return them in their original state and packaging with all original tags attached.
You will have to bear the direct cost of returning the goods.
Liability for diminished value of the goods
As our compression and orthopaedic products are hygiene articles you are liable for any diminished value of the goods resulting from opening their packages and using them.
If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
Damage during delivery
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to medi UK Ltd. within 14 days and arrange collection and return. Upon receipt of the returned goods, you will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.
medi UK Ltd. reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to any characteristics of the goods which may cause them to deteriorate or expire rapidly;
Such discretion to be exercised only within the confines of the law.
The Genumedi E+motion knee support is designed for soft tissue compression. It has a removable patella silicone quartz pad with 3D profile. The massage effect achieved by the compressive fabric and silicone insert improves the blood circulation and leads to rapid reduction of haematomas and oedemas. Furthermore the seamless, elasticated fabric improves proprioception and therefore improves muscular support (stabilisation of the knee).
Soft zones in the sensitive flexor areas ensure that the support does not press on or cut into the skin, even when worn all day long.
The elaborately worked knit ensures a balanced microclimate of the skin. Moisture is transported reliably and quickly from the inner surface to evaporate from the outer surface. At the same time, the material’s active breathing structure guarantees the necessary oxygen supply.
The integrated Clima Fresh function has antibacterial actions and reliably prevents odour formation. Bacteria are kept away from the knit to maintain fibre-deep hygiene.
The iF International Forum Design GmbH in Hannover is one of the leading
independent design instituions worldwide. The iF label, that winners of
the renowned iF Design Award are honoured with, is an internationally
recognized sign of design excellence.
Can be washed at 30 degrees.
No side-effect is known. However, if your support is too tight, local pressure may effect or constrict blood vessels or nerves. For this reason, you should discuss this with your specialist before applying the support if you suffer from:
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